Terms of Service

1. Acceptance of Terms

By accessing and using HelpNinja ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

HelpNinja provides AI-powered customer support solutions including but not limited to:

• Automated chat responses and customer support
• Knowledge base management and content ingestion
• Analytics and reporting tools
• Integration with third-party platforms
• Custom AI training and optimization

3. User Accounts and Registration

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Use the service for competitive analysis or reverse engineering
• Overload or interfere with the proper functioning of the Service

5. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of your data and content. By using our Service, you grant us a limited license to process, store, and analyze your data solely for the purpose of providing the Service.

6. Subscription and Payment

Certain features require a paid subscription. By subscribing, you agree to:

• Pay all applicable fees as described in your chosen plan
• Automatic renewal unless cancelled before the renewal date
• No refunds for partial months or unused portions
• Price changes with 30 days advance notice

7. Intellectual Property

The Service and its original content, features, and functionality are owned by HelpNinja and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue the Service at any time with reasonable notice.

9. Limitation of Liability

To the maximum extent permitted by law, HelpNinja shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which HelpNinja operates, without regard to conflict of law provisions.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at: