Last Updated: January 7, 2025

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

How We Use Cookies

HelpNinja uses cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. We use both first-party and third-party cookies for various purposes.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and performance optimization
  • Cookie consent preferences

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • Google Analytics for usage statistics
  • Performance monitoring and error tracking
  • User behavior analysis
  • A/B testing and optimization

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

  • Language and region preferences
  • Theme and display settings
  • Form data and user inputs
  • Feature toggles and customizations

Marketing Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements.

  • Advertising campaign tracking
  • Social media integration
  • Retargeting and remarketing
  • Conversion tracking

Third-Party Cookies

We may use third-party services that set cookies on our behalf:

  • Google Analytics: Website analytics and performance monitoring
  • Intercom: Customer support and communication
  • Stripe: Payment processing and fraud prevention
  • Social Media Platforms: Social sharing and login functionality

Cookie Duration

Session Cookies

Temporary cookies that are deleted when you close your browser.

Persistent Cookies

Cookies that remain on your device for a set period or until manually deleted.

Managing Your Cookie Preferences

You have several options for managing cookies:

Cookie Consent Banner

When you first visit our site, you can choose which types of cookies to accept through our consent banner.

Browser Settings

Most browsers allow you to control cookies through their settings. You can block or delete cookies, but this may affect website functionality.

Opt-Out Tools

You can opt out of certain third-party cookies through industry opt-out tools and privacy settings.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@helpninja.ai

Subject: Cookie Policy Inquiry